WORLDWIDE SHIPPING AND RETURNS.

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Most of our styles fit true to size. Find more information clicking on the "fit tip" tab in each product's description.

If you still have doubts, feel free to contact us at customercare@baladigala.com or sending a message through Instagram DM @baladigala

We're a proudly Mexican brand. Our headquarters and factory are located in Leon, Guanajuato.

You'll be able to find and shop our designs exclusively through our online store. We deliver worldwide!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Certain types of items cannot be returned, such as items purchased during a sale, items purchased using a promo code, etc.

To start a return, you can contact us at customercare@baladigala.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We bring to life timeless yet bold styles for modern women who dare. Dare to be themselves, dare to be their own muses and write their own story.

We use the highest quality materials and handcraft each and every pair. Everything comes together with a unique packaging and unboxing experience.

BALA DI GALA delivers fashion treasures all around the world. Shipping costs will be calculated at checkout.

Your items will be dispatched within 24 hours of placing the order (excluding weekends and public holidays). Upon dispatch, you will receive a shipping reference to track the status of your delivery.

*PLEASE NOTE: It may take some time for your tracking number to return any information.

Kindly note that all applicable customs, import duties and fees, taxes and any other charges and fees are the responsibility of the customer, even if any shipments are refused delivery by the customer.

All our packages are shipped "DDU (Duties and Taxes Unpaid), and if in any case your shipment requires import duties/taxes, they must be paid by the recipient for clearance.

Join the wishlist and you'll be the first to know when the pair you love is back in stock!

- Click the "Notify me when back in stock..."

- Choose your size and type your email address...as simple as that!

One your purchase has been processed and dispatched, you will receive an email with your tracking number.

If you struggle tracking your order or can't find the shipping confirmation, email us at customercare@baladigala.com